AI Integration Quick Reference
AI Integration Quick Reference
AI Agents Overview
AI Agents enable intelligent, automated interactions within your application. They can process user messages, trigger tools, and respond with contextually relevant information. For a broader introduction, see the AI Agents section.Agents only respond to text messages.
Agent Run Lifecycle and Message Flow
When a user sends a text message to an Agent:- The platform starts a run and streams real-time events via
AIAssistantListener - After the run completes, persisted Agentic Messages arrive via
MessageListener
Real-time Events
Events are received via theonAIAssistantEventReceived method of the AIAssistantListener class as AIAssistantBaseEvent objects, in this general order:
Events arrive via onAIAssistantEventReceived in this order:
Run Start and Run Finished are always emitted. Tool Call events only
appear when tools are invoked — there can be multiple tool call cycles in a
single run. Text Message events are always emitted and carry the assistant’s
reply incrementally.Event Object Properties
Every event is anAIAssistantBaseEvent with these common properties:
Some events carry additional data:
- TypeScript
- JavaScript
Event descriptions
- Run Start: A new run has begun for the user’s message.
- Tool Call Start: The agent decided to invoke a tool.
- Tool Call Arguments: Arguments being passed to the tool.
- Tool Call End: Tool execution completed.
- Tool Call Result: Tool’s output is available.
- Text Message Start: The agent started composing a reply.
- Text Message Content: Streaming content chunks for progressive rendering.
- Text Message End: The agent reply is complete.
- Run Finished: The run is finalized; persisted messages will follow.
Agentic Messages
After the run completes, these messages arrive viaMessageListener:
Each message type extends
BaseMessage and has a typed data accessor:
When an agent reply contains a card, the card is embedded inline in the
AIAssistantMessage and exposed through getElements(). Cards are also
streamed in real time via the card_start / card / card_end events on
the AIAssistantListener. See the Card Messages
guide for both flows.getToolCalls() method on AIToolArgumentMessage returns an array of AIToolCall objects, each with:
- TypeScript
- JavaScript
Next Steps
AI Chatbots
Set up AI-powered chatbots for automated conversations
AI Moderation
Automatically moderate messages with AI
AI User Copilot
AI-powered features like smart replies and conversation summaries
Send Messages
Send text messages that trigger AI Agent responses